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Complaints Officer
- Salary: £22 - £24 per hour
- Type: Full Time
- Region: UK - London
- Town/City: South London, London
- Posted: 13/01/2026
- Reference: 12012026_1768292809
Job Description
Job Title: Complaints Officer (Stage 2)
Location: South London
Contract: Temporary - 3 month contract
Hours: 36 per week
Pay: £22 - £24 PAYE per hour
Working Pattern: Hybrid available
Social Housing Experience Required
Daniel Owen are proud to be representing a well-known client based in the South London area who are looking for a highly skilled Complaints Officer to join their team
Key Responsibilities: * Handle complaints in line with legislation and Ombudsman requirements. * Act as an objective investigator for Stage 2 complaints and formal enquiries. * Work with senior managers to prepare adjudications under statutory procedures. * Promote effective, transparent complaints handling across the company. * Deliver training and guidance to staff on complaints processes and legislation. * Use case management systems to monitor performance and identify trends. * Contribute to service improvement projects and share learning from complaints.
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