色猫直播

Coaching Program Manager | Hybrid | Makati | Night | Day 1 HMO

Job Description

Technology That Powers Social Impact at Scale

Our client is a global software company supporting organizations that drive social good, corporate responsibility, and community impact. Their platforms enable enterprises, nonprofits, and foundations to manage programs that create meaningful change worldwide. Known for long-standing client relationships and data-driven innovation, they operate at the intersection of technology, impact, and scale-making them an inspiring environment for leaders who want their work to matter beyond the numbers.

Here, you'll gain exposure to global stakeholders, strategic initiatives, and scalable systems-giving you the chance to make your mark while staying rooted at home and building long-term leadership impact.

Job Description

As a Coaching Program Manager, you will oversee the end-to-end operations of a global coaching program, coordinating coaches, managing reporting and payments, and driving process improvements that support scale, consistency, and exceptional client and coach experiences.

Job Overview

Employment type: Full-time
Shift: Night shift (Weekends Off)
Work setup: Hybrid, Makati

Exciting Perks Await!

Day 1 HMO coverage with free dependent

Competitive Salary Package

Hybrid work arrangement

Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)

Fixed weekends off

Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)

Unlimited upskilling through Emapta Academy courses

Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer

Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)

Unlimited opportunities for employee referral incentives across the organization

Standard government and Emapta benefits

Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)

Fun engagement activities for employees

Mentorship and exposure to global leaders and teams

Career growth opportunities

Diverse and supportive work environment

The Qualifications We Seek

At least 8 years of experience in a related leadership or operations management role

Hands-on experience with Salesforce, Certinia, and Monday.com

Strong numerical, reporting, and process discipline with high attention to detail

A proactive, go-getter mindset suited for fast-paced, scaling environments

Excellent communication skills and ability to build trust with external consultants and internal teams

Comfortable working in a hybrid setup

Autonomous, highly driven, and motivated to elevate an established global program

Curiosity and comfort with AI tools and continuous process improvement

Strong commitment to confidentiality and cultural alignment

Your Daily Tasks

Role Context & Expectations

Support the operational management of a global coaching program to enable focus on strategy, speaking engagements, and conferences

Act as the primary liaison among 18-20 external coaches or SMEs and internal teams

Oversee daily operations of a program running for over eight years and entering a scaling phase

Ensure consistency, accountability, and efficiency as the program grows

Maintain strict confidentiality across all communications and operations

Team & Reporting Structure

Collaborate with external consultants specializing in CSR, fundraising, and corporate responsibility

Coordinate with the Program Operations Manager on coach scheduling, reporting, and payments

Manage weekly, monthly, and quarterly communications, payments, and reporting cycles

Serve as the central point of contact for updates, surveys, feedback, and process adherence

Prepare to support future program expansion and additional consultants or rebadged resources

Key Responsibilities

Own the full lifecycle of program operations, including coach assignments, communications, reporting accuracy, payments, and feedback

Oversee data tracking and reporting using Salesforce, Certinia, and Monday.com

Generate actionable insights to improve efficiency, consistency, and experience

Modernize workflows using AI tools to automate communications and enhance feedback systems

Identify process gaps and implement best practices to improve scalability and performance

Success Indicators (First 90 Days)

Accurate coach-client matching within agreed timelines

Consistently updated and reliable program reports and dashboards

Timely and error-free coach payments

At least one major process or communication improvement implemented

Clear understanding of cross-functional roles and collaboration

Work Approach and Expectations

Operate with full ownership of program success and daily operations

Communicate proactively to prevent escalations

Demonstrate high accountability, confidentiality, and attention to detail

Continuously identify inefficiencies and apply data-driven improvements

Who Are We

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta offers stability, competitive compensation, and exposure to global clients. You'll work in a collaborative, inclusive culture that champions innovation, learning, and long-term development. Apply now and be part of the #EmaptaEra.

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