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Junior Loan Servicer | Onsite | Ortigas | Night | Day 1 HMO

Job Description

Finance That Moves People Forward: Modern Lending, Built on Trust and Technology

Our client is a fast-growing financial services company transforming how consumers experience lending through speed, transparency, and technology. Known for leveraging intelligent digital solutions to simplify borrowing, they focus on responsible lending, clear communication, and customer-first service. Their platform supports borrowers throughout the loan lifecycle-making them a respected name in modern financial services and an exciting environment for professionals who value innovation and impact.

Job Description

As a Junior Loan Servicer, you will support borrowers through loan servicing inquiries, provide clear guidance on payments and payoff options, and maintain accurate loan records. You'll combine customer service excellence with process discipline to ensure a smooth, compliant, and positive borrower experience.

Job Overview

Employment type: Full-time
Shift: Night shift (Weekends Off)
Work setup: Onsite, Ortigas

Exciting Perks Await!

Day 1 HMO coverage with free dependent

Competitive Salary Package

Commissions for top performers

Night differential pay to maximize your earnings

Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)

Fixed weekends off

Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)

Unlimited upskilling through Emapta Academy courses

Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer

Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)

Unlimited opportunities for employee referral incentives across the organization

Standard government and Emapta benefits

Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)

Fun engagement activities for employees

Mentorship and exposure to global leaders and teams

Career growth opportunities

Diverse and supportive work environment

The Qualifications We Seek

Minimum of 2 years' relevant experience in loan servicing, preferably in a team leader or SME capacity

Strong customer service skills with a demonstrated ability to handle inquiries professionally and empathetically

Excellent verbal and written communication skills, with the ability to explain complex information clearly

Proven ability to work independently and collaboratively in a fast-paced environment

Tech-savvy, with high proficiency in software applications including AI-implemented omnichannel solutions

Detail-oriented with exceptional organizational and multitasking abilities

Your Daily Tasks

Provide outstanding customer service by addressing borrower inquiries, concerns, and requests promptly and effectively

Engage with borrowers via inbound and outbound calls to assist with loan servicing inquiries

Make occasional outbound calls for accounts 15 days past due, focusing on borrower assistance rather than collections

Proactively contact borrowers nearing loan maturity to discuss payment arrangements and payoff options

Utilize AI-enabled omnichannel tools to manage customer interactions and loan servicing workflows

Maintain accurate and detailed records of borrower interactions and update loan servicing systems accordingly

Collaborate with internal teams to resolve complex borrower issues or escalations

Stay current with loan servicing policies, procedures, and regulatory requirements

Identify opportunities to improve the borrower experience and enhance servicing processes

Welcome to Emapta Philippines!

Join Emapta-a company built on camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta offers stability, competitive compensation, and exposure to global clients across industries. You'll work in a collaborative, inclusive environment that supports innovation, learning, and long-term career growth. Apply now and be part of the #EmaptaEra.

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