色猫直播

Airline Reservations Agent | Project-Based | WFH | Flexible

Job Description

Crafting exceptional travel experiences worldwide

Our client is a well-established travel organization known for designing premium, personalized travel experiences for leisure and corporate clients. With a strong international footprint and decades of industry expertise, they specialize in complex itineraries, airline partnerships, and high-touch service. Their reputation is built on precision, deep destination knowledge, and trusted relationships across the global travel ecosystem-making them a respected name in modern travel services and an exciting team to grow with.

Job Description

As an Airline Reservations Agent, you will manage end-to-end flight bookings, ticketing, and itinerary changes while delivering accurate, professional support to travelers. Your expertise ensures smooth travel experiences, precise fare handling, and high-quality service across multiple customer touchpoints.

Job Overview

Employment type: Project-based
Shift: Flexible shift (Day shift, Weekends Off)
Work setup: Permanent Work From Home

Exciting Perks Await!

Competitive Salary Package

Permanent WFH arrangement

Day shift schedule

Fixed weekends off

Unlimited upskilling through Emapta Academy courses

Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer

Fun engagement activities for employees

Mentorship and exposure to global leaders and teams

Career growth opportunities

Diverse and supportive work environment

The Qualifications We Seek

Bachelor's degree in any discipline is preferred

Minimum of 5 years' experience in an Airline Reservations or equivalent role

Working knowledge of Sabre and Tramada

Strong communication and interpersonal skills for effective customer engagement

High attention to detail and accuracy in bookings, payments, and itinerary changes

Ability to work independently, manage multiple tasks, and meet deadlines

Adaptable and flexible in a fast-paced environment

Customer-oriented with strong problem-solving skills

Your Daily Tasks

Manage flight reservations, ticketing, rebooking, and cancellations efficiently

Provide accurate information on flight schedules, fares, seat availability, and airline policies

Assist customers professionally via phone, email, or chat

Process payments, fare adjustments, refunds, and itinerary changes accurately

Maintain detailed and organized booking and customer interaction records

Respond promptly to inquiries and escalate complex issues when needed

Ensure compliance with airline rules, regulations, and travel policies

Contribute to a consistently positive customer experience while supporting team objectives

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta offers stability and exciting global career opportunities. Work with international clients across industries, supported by a collaborative culture and a strong foundation for long-term success. Apply now and be part of the #EmaptaEra.

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